AAA Gearing Up for a Busy Year

Auto club releases 2014 roadside projections


Phoenix, Jan. 17, 2014. AAA Roadside Assistance is gearing up for a busy 2014. The automotive resource is forecasting a 2.4 percent increase in calls this year.

In 2013, the club responded to nearly 548,000 calls for roadside assistance. This year, the club is preparing to respond to nearly 562,000 calls across the state.

“The projected jump is being driven by an increase in membership and the fact that people are holding on to their cars longer and may require more frequent service,” said Don Nunnari, vice president of automotive services for AAA Arizona. “In fact, the average age of a vehicle towed into one of our auto repair facilities is 10.6 years.”   

AAA’s roadside assistance projections for the year ahead include:

  •  Helping nearly 230,000 motorists who need a tow.
  • Charging, replacing or jump-starting more than 167,200 batteries.
  • Changing more than 75,300 flat tires.
  • Assisting more than 77,600 motorists who get locked out of their vehicles.
  • Delivering fuel to to more than 11,600 motorists who run out of gas.

AAA Roadside Assistance leads the industry in customer satisfaction, response time and getting members back on the go. In fact, the club is able to get 60 percent of members back on the road and avoid the need for a tow. The club also has the largest tow fleet in the state and is one of the only providers of mobile battery service in Arizona.

“Being able to get members back on their way, whether by changing their tire or charging their battery instead of towing them, is one of the many things that make AAA’s service stand out among all others,” Nunnari said. “This is the legendary service our members have come to know and love.”

AAA offers a variety of automotive solutions. To learn more, visit AAA.com/auto.
 

AAA Arizona, the Arizona affiliate of AAA, provides automotive, insurance and travel services to more than 850,000 Arizona members. Annually, AAA’s Roadside Assistance responds to nearly 550,000 calls for help on Arizona roadways. The auto club also provides discounts and financial services to AAA members. Since its founding in 1927, AAA Arizona has been a leading advocate for the safety and security of all travelers.