AAA Car Buying
Joe, I want to share our experiences we had with Brian. About a month ago, Brian and I met and discussed the car we were looking for and maybe trade ours. From that moment, Brian was always on top of everything and giving us advice. He went out of his way and give us the best service we have had. He did a lot of searching and always kept us inform on the progress. After many calls, Brian was always professional, polite, never lost his patience and made sure we were satisfied with the new car. Brian is an asset to your Company, so make sure you keep him around. You can tell that he enjoys his work and he is very knowledgeable. He gave us the best and excellent service and I would recommend him anytime. - Al and Joelle V.
Mr. Shultz, Good Morning! My name is Dianne and my husband's name is Richard, and we live in Casa Grande. Back on the 13th of Feb., we had traveled to Los Angeles for my husband to run the LA Marathon. We went to the AAA office to obtain a map of LA so that I could use it when driving around the course in order to meet my husband at various spots. When we were in the office, my husband noticed a sign that said, “Car Buying through AAA. Let us help you buy your next vehicle.” We were both surprised and said, “We need to see about this process once we get back home.” (We were going to start the process of looking into getting another vehicle. We were dreading it!!!) So my husband called and talked to Mr. Campbell after we got back asking about the process and what steps we needed to take. At that time, we were looking for a vehicle we could tow w/our RV, mainly at Jeeps since we previously had, had at least 3 and we towed them. Well after my husband did lots of research and found out that the Chevy Equinox has the best reviews for safety and towing, we decided on that type of vehicle. Richard called Bob and told him we changed our requests to an Equinox (a lower model) and the color. The color I first wanted was a dark color. He said, “No problem.” Bob then called us a few days later, and let us know that there were not many out there. Meanwhile, we had seen a champagne color and said, “That’s the color!” Richard called and told Bob that we wanted to change not only the color, but to the higher model. Bob was so patient and understanding and quickly let us know that he would look for one. A few days later he found one and asked if we would like to come over and see it. We saw it and we agreed to buy it. Bob said he’d take it back to dealer and install a hitch as we requested and he would have it ready for us on Monday the 29th. So on Monday, we bought the car from AAA. Bob did all the work on this transaction and made it so PAINLESS!! He was a true professional and was so easy to work with throughout this process. I wrote the following e-mail to him to let him know how we felt. “Bob, first off, we thank you for all your work and assistance. You were great and we are letting people know how great it was going thru you!!! (Meaning AAA and his expertise.) So, I hope you’ll commend him on his great work and he is a definite asset to AAA. We’ll let more people know about AAA’s process. Sincerely, - Dianne & Richard K
Please allow me to introduce myself. My name is Alan, and I recently worked with Peter Murillo at AAA Car Buying in the Paradise Valley location for the purchase of my new 2016 Lexus RC200t. I purchased the car from him on February 10, 2016. I am a big believer in registering a complaint when service is not up to par, but also believe in writing when the service has been great. In this case, I'd like you to know that not only was Peter very professional and a true pleasure to work with, but he made the entire car buying process very easy and straightforward. From the first phone call that I made to him, he was very polite and informative about the process. Throughout the entire process, he kept me well informed on how things were moving along, responded very quickly to any emails I sent him or voicemail messages that I left for him, and just did a great job. I will admit that, in my opinion, I was a fairly high maintenance client, as I had a number of questions and was concerned since I was making a large financial investment in my new Lexus. Peter was very patient with me, and took the time to answer all of my questions in order to ensure that I was comfortable and understood the entire process. I would definitely consider working with Peter again, and would highly recommend him to anyone I knew who was buying a car and wanted to avoid the hassle of buying through a dealership. - Alan L.
We recently purchased a 2016 Toyota Tacoma 4x4 from Bob Campbell with AAA Car Buying Service. Bob made the process very easy and painless. He was right on the mark with the cost estimate and the truck actually arrived with some options I didn't know the truck would have! He is extremely professional, friendly and trustworthy. I was totally satisfied with Bob's help and will recommend him to others. I will not hesitate using Bob in the future for any car buying! Many thanks to Bob and his service! - Jon H.
Dear Mr. Shultz: We want to express our appreciation to Bob "Soup" Campbell and the AAA Car Buying Service for handling all the details in buying our new Toyota RAV4. We started out with an entirely different make and model in mind, but Bob very patiently helped us with locating a vehicle more suited to our needs. You see, Rebekah is just over 5 feet tall and finding a driver's seat that could be adjusted to fit her properly was a big challenge. Finding the right interior color, along with getting the best price for our trade-in, were all just part of Bob's normal operating procedure; he did it seamlessly. If that weren't enough, he always returned calls quickly with the information we had requested. What can we say - he's a really nice guy! We are so pleased with the AAA car buying concierge service and will be happy to recommend it (and Bob) to everyone we know. Sincerely, - Jerry A. and Rebekah W.
GREETINGS AND CHEERY SALUTATIONS!! JOE!! I received your name as I want to take a moment to reach out to you regarding my recent car buying experience over at the AAA Car Buying office in Mesa AZ - Specifically with Brian Newman - I and my hubby are oh so pleased with my new(er) Jeep purchase via AAA Car Buying and with Brian's most excellent attention to all of the details pursuant there to - also Brian's understanding and consideration of our medical needs was beyond compare in producing this fabulous vehicle - The Jeep continues running most excellently with no issue - Mike (hubby) was able to take it out later for a lengthy drive and found nothing out of order - it is my belief the 15 day warranty will expire with no issue - Both Mike and I are thrilled to learn how to drive a 4wd - and we are enjoying the learning opportunity immensely - Brian also sent us a sweet card as a thank you - a very nice touch and follow up - Please take a moment to implement any internal recognition process and/or share our positive feedback with Brian and his team - his efforts were very much appreciated and add great value to AAA - you are a blessing to others - Cheers! - Kimberlie L.
Dear Readers, We would like to express our deep gratitude regarding a recent car buying experience. We contacted Michael Willand for assistance in trading a 1999 Volvo for a late model SUV. Within a week (and never stepping foot on a car lot) Mike brought a 2012 Nissan Murano to our home for a test drive. Two days later we purchased the vehicle; excellent condition, low mileage, within our budget and fair trade-in value for the Volvo. Mike's salesmanship, professionalism and knowledge is superb and made this experience pleasant, simple and stress-free. We definitely recommend this car buying service to all interested AAA members. Sincerely - Bill and Marlene
Dear Ron, Thank you for your help in finding me the perfect car. You were straight forward and honest and a pleasure to deal with! AAA Car Buying service will be my recommended place to send everyone. Take Care - Blanche B.
I want to tell you what a pleasure it was using AAA Car Buying Department. No more running around trying to find the right vehicle. No more haggling with the prices. No more dealing with the trade dollar amount. We worked with our Consultant, Brian Newman. Brian was the most knowledgeable and efficient Consultant. He found the exact SUV for us in the right color inside and out, with the most options. He also got us the best traded price for our truck. Since we are not the best with all of the electronic features and could not get the garage door opener to work, he stopped by the house and helped us with setting it up so it would work. Brian went the extra mile for us. That is his nature and you are very lucky to have him as a Consultant for AAA. Because of this stupendous experience, this is the only way we will ever purchase a vehicle again. We have and will recommend Brian and AAA. - Ron and Barbara F.
Mr. Shultz, We just purchased our third vehicle with the AAA car buying service. As in the past our experience was was very good. This last experience was exceptional. Thanks to the knowledge and expertise of Peter Murillo we were able to find the perfect vehicle. His professionalism and patience were much appreciated. He is a credit to your organization and demonstrates outstanding member service at the optimum level. We of course will utilize your service for future auto purchases. - Mike & Patty O.