AAA Car Buying
Hi Ed, Thanks for the check from your recommendation service. Both the Holliways and us are very pleased with your courtesy, professionalism and knowledge in making our car buying experiences a breeze. AAA is fortunate to have you in their organization. You saved us alone, over $2000 in the purchase of our Subaru Outback. - Armand
A belated thank you to Carl Rispoli for all his assistance and hard work in purchasing our new automobile and also in helping us sell a car when my mother-in-law passed away. I highly recommend his services to anyone who needs assistance in purchasing or selling a car through AAA. - Carl L.
Just a few lines to tell you how GREAT the car-buying experience was through the AAA concierge service. “Soup” Campbell was fantastic!!! Easy to talk to, very prompt, courteous, and professional. He really made the new car buying experience ENJOYABLE (which is not a word usually associated with buying a new car)! Of the dozen or so new cars I’ve purchased in my lifetime, this was easily THE BEST! Bonnie and I have already spoken to a half dozen people (including complete strangers). Be assured, we will continue to recommend AAA, and “Soup”, to anyone considering the purchase of a new car! Thanks again!! - Gary and Bonnie S.
My name is Jim and I wanted to share the experience my wife and I had working with Brian Newman. We have been looking to purchase a new vehicle for some time to replace my wife's 1997 Buick Roadmaster. Our main concern was quality of vehicle and pricing. One of the reasons we have delayed the purchase is due to the process of negotiating and dealing directly with a dealership. We learned of AAA's car buying service and as a result were able to connect with Brian. Brian made this process simple, easy, straight forward and enjoyable. He took our concerns and wishes into consideration, and made the process seamless. We felt like we were getting the best deal possible and as a result, were extremely happy with his service and our new pick-up. His customer service and the comprehensiveness of the service were outstanding. I wanted to share our pleasant and positive experience with you since it made a difference in our car buying process. We have shared his information with our daughter who is also in the market for a new vehicle. We believe her experience will be as great as ours. Thank you and regards, - Jim B.
I am writing to you to tell you what a wonderful person you have as an employee in your Car Buying Department. Carl Rispoli did an outstanding job for me in finding me a car and taking care of everything. I did not know about your service until my granddaughter told me about it. I was looking for a car so I called and Carl Rispoli called me. He is a true professional, knows his cars and everything about them. I can not say enough good about him. I have been telling friends, etc. about this service. Thank you so much for providing this service to your members. - Donna A.
I am not usually a "rate services" or "give testimonials" type of person, but I have to let you know how outstanding my experience was working with Brian Newman out of your Mesa office. Brian was professional, dependable, and honest. He helped facilitate a purchase in under a week's time to accommodate my work constraints. He educated me about a number of cars that fit my "wish list", then personally checked about 10 cars and even brought one to me to test drive. He worked with me on the weekend and then waited for me until 8 pm the night I purchased the car because I live about 100 miles from the office. I couldn't believe how easy the transaction was and all the details he took care of for me. As a single woman, I dreaded the car buying process, knowing I would likely be taken advantage of by car dealers. I wished for a boyfriend/husband/dad/brother in the process to "level the field" a bit in my favor. Just as I was getting discouraged by the pending process, I thought of the car buying service listed in the AAA magazine. I hoped it might work for me and am happy to report it exceeded all of my expectations. I have already recommended the AAA car buying service (and Brian in particular) to 5 different friends. Good job, AAA! - Thea W
Hi Sarah, Just wanted to follow up with you and say that I am loving the car. It is the perfect fit for me and it's still kind of surreal that it's all mine. Thank you so much for your help and taking the time out to find me my perfect car at a great financing rate. Words can't express how much I appreciate it! I'll try and send as many people your way as I can because it was truly an amazing, stress-free car buying experience. Thanks again so much - Christian F.
Carl, Thank you so much for making car buying a pleasure. Your knowledge of the vehicle, efforts to get us what we wanted and customer service ethic make you that proverbial "pearl of great price". I can't imagine ever getting a car the "old way" again. - Carol
Sarah: A long overdue but still very sincere thank you for making my recent car buying experience so pleasurable and so easy. As you know, I was involved in a car accident with my 2011 Lexus and the car was totaled. I obviously needed to replace my car so I called you after obtaining your name from Deb, our excellent AAA Travel Agent. I wanted a new Lexus and you quickly responded to my call. I told you what I wanted, a 2015 Lexus ES 350 and you contacted your sources. You obtained the exact car I requested in the color and finishes I wanted. You got the car quickly and I picked it up just a matter of days after initially contacting you. You delivered the car exactly as you stated. In the interim, I had contacted the Lexus dealer in Scottsdale where I have had my Lexus' serviced and repaired. I was assigned a salesman and looked at the Lexus cars they had available on the lot. They had neither the color or the amenities I desired and I was quoted a much higher price than you were able to get. To have been able to purchase the car I wanted in the color I wanted could have taken them up to two weeks to obtain. So you obtained the car I wanted quickly and were able to get it to me at a much lower price than I was quoted by the dealer. You made the entire car buying experience, something I do not like or enjoy, simple and easy. You handled my transaction swiftly, and you made the entire process an effortless joy. I would never buy a car again without using the excellent AAA Car Buying Service and I hope when that opportunity again becomes necessary that you will still be available to assist me. I have also convinced at least one person to use the AAA Car Buying Service to purchase any future cars. Thank you so much for making my recent car buying experience so simple and so pleasurable. - Christopher F
To whom this may concern: I am sure you are aware of the valued employee you have in Ed Bukoski. He is most professional, knowledgeable, and excels in public relations. He is dedicated to his clients and always goes the extra mile to be sure all the "t's" are crossed and "I's" are dotted. During this past month he went over and beyond the call of duty. He met many challenges helping us purchase a new car for our adult daughter who had just gone through a divorce. Not only did she have no credit due to the short sale of the home, but the car that she was trading which was awarded to her through the divorce was still listed as owned by the ex-husband. Ed had to do extra work to resolve these problems. Then to top it of, we (her parents) were trading in our second car which had not been driven for over a year due to my husband's health. The battery was dead so we could not get the mileage which caused Ed more work. The car had to be towed to AAA. Ed had paperwork challenges as well as car trade-in challenges. He worked one step at a time...got a great deal on a car that will not only be safe and will provide good gas mileage. Ed had a volume of paperwork finalizing this deal. Due to our unusual circumstances, he had to make so many extra trips to obtain signatures, check the cars for trade-in, etc. The time he has spent working with us has been enormous, yet he was always most pleasant with a very positive attitude. In our opinion, Ed really looks after his clients. He certainly earned our respect and praise. He made us realize that AAA has our best interest at heart. Believe me, we will tell others what Ed did for us. He has treated our daughter like she was his own. We worked with Ed a year ago when we bought an Altima. My husband was very ill and we could not have dealt with car salesman. Ed got us the best deal!! He was always so pleasant and he was always there for our best interest. He is most knowledgeable and knows what to suggest that would be for our best interest. We just want to reiterate that you have a valued employee and we cannot give him enough praise for his dedication and concern for his customers. It takes a very special person to put the client first and to look after their well-being. Ed is one in a million and we feel so fortunate to be able to call on him when we are looking for a new car. This is a wonderful service provided by AAA and we will tell others regarding our extremely satisfying experience. - Nancy and Don M.