Al and Joelle V.
Joe, I want to share our experiences we had with Brian. About a month ago, Brian and I met and discussed the car we were looking for and maybe trade ours. From that moment, Brian was always on top of everything and giving us advice. He went out of his way and give us the best service we have had. He did a lot of searching and always kept us inform on the progress. After many calls, Brian was always professional, polite, never lost his patience and made sure we were satisfied with the new car.
Brian is an asset to your Company, so make sure you keep him around. You can tell that he enjoys his work and he is very knowledgeable. He gave us the best and excellent service and I would recommend him anytime.
Please allow me to introduce myself. My name is Alan, and I recently worked with Peter Murillo at AAA Car Buying in the Paradise Valley location for the purchase of my new 2016 Lexus RC200t. I purchased the car from him on February 10, 2016.
I am a big believer in registering a complaint when service is not up to par, but also believe in writing when the service has been great. In this case, I'd like you to know that not only was Peter very professional and a true pleasure to work with, but he made the entire car buying process very easy and straightforward. From the first phone call that I made to him, he was very polite and informative about the process.
Throughout the entire process, he kept me well informed on how things were moving along, responded very quickly to any emails I sent him or voicemail messages that I left for him, and just did a great job. I will admit that, in my opinion, I was a fairly high maintenance client, as I had a number of questions and was concerned since I was making a large financial investment in my new Lexus. Peter was very patient with me, and took the time to answer all of my questions in order to ensure that I was comfortable and understood the entire process.
I would definitely consider working with Peter again, and would highly recommend him to anyone I knew who was buying a car and wanted to avoid the hassle of buying through a dealership.
Hello Mr. Shultz:
Last week I purchased a new vehicle through AAA with the help of Michael Willand. This was my first experience with AAA and I wanted to let you know what a wonderful experience it was thanks to Mr. Willand. I have purchased many vehicles over the years and this was by far the best. He was extremely helpful, informative, patient, understanding, considerate and such a pleasure to work with. Not only will I purchase my next vehicle through him but I will refer all of my family & friends to him as well.
I must say Michael is truly a vital part of the success of AAA with the effective use of his skills, competence and knowledge.
Thank you so much for making car buying a pleasure. Your knowledge of the vehicle, efforts to get us what we wanted and customer service ethic make you that proverbial "pearl of great price". I can't imagine ever getting a car the "old way" again.
Just wanted to follow up with you and say that I am loving the car. It is the perfect fit for me and it's still kind of surreal that it's all mine. Thank you so much for your help and taking the time out to find me my perfect car at a great financing rate. Words can't express how much I appreciate it!
I'll try and send as many people your way as I can because it was truly an amazing, stress-free car buying experience.
Thanks again so much
For the last few weeks I have been working with Bob on the purchase of a new car. We were working against a deadline of 9/30 because a lease deal on 2016 models expired on that date. Bob did a great job of helping me narrow my search. He listened carefully and made the effort to understand my needs. It was not easy to find the specific colors and equipment I was looking for. He found a car in California that was perfect. He was very informative about the decision to buy or lease and the implications of that decision. He kept in close contact with me throughout the process. On 9/30 we signed the paperwork on my new Audi A5. This was the best experience I have had over many years of car buying. I will certainly recommend AAA car buying service to my friends and family.
We just wanted to let you know what a great job Mr. Gabe Heck did for us in getting us into a new car through AAA. I have purchased a lot of new cars but I have never had the service and concern shown by Gabe. He made many phone calls and spent a very long day plus part of his weekend making sure we were getting the best deal possible on our new Toyota.
You can be assured that I will be telling anyone who is looking for a car, new or used, to make sure they talk to Gabe. He is a great asset to AAA and one you can put your trust in to doing the very best he can for his clients.
Lee & Sandy M.
Every aspect of how Joe Shultz and Mike Willand handled our transaction was professional, courteous, and efficient. They both were amazing at how well they handled everything. They saved us money. They got us the perfect vehicle for our needs, one that we had never even considered. They got us just the right auto loan, just the right extended warranty, and just the right terms for everything. It was truly the best car-buying experience my wife and I have ever had. Mike allowed us to take an hour long test drive of the car, which was really helpful in getting comfortable with a car we had never considered. The car was extremely clean, and full of fuel. All the features were carefully explained by Mike.
Hi all, Just wanted to send a note to express how happy my wife and I were with our buying experience at AAA. We had visited quite a few regular dealers and big box auto stores and could not find what we were looking for and didn't enjoy dealing with them. After 5 minutes at AAA my wife commented, "Why didn't we just start here?" The experience with Bill was head and shoulders above all our other dealings with vendors in looking for a car.
Dear Ms. Lenox
I want to take this opportunity to express my thanks for the service i recently received in your car buying division. 15 years ago my husband purchased a honda Accord though AAA West.
At that time he was amazed and pleased with the ease of the purchase. it was time to turn the car in after 178,000 miles. I emailed and very quickly Kevin Gordon phoned me. i told him what i was looking for and in no time he emailed a photo in fact several photos and I believe a call. I said I needed a little time and would get back to him. I truly appreciated that he did not pressure me. i did get back and we started the process. he truly made it a very easy purchase.
Kevin delivered my Honda and took my car for a trade in. he was patient with me and I never felt rushed. I have recommended the service to others and will continue to do so.
Service like I just received deserves to be commented on.