In search of an auto repair facility you can trust? Look no further. AAA recently published its ninth annual list of Top Shops, AAA Approved Auto Repair (AAR) facilities recognized for providing customers with honest, reliable and quality service. This year, 28 facilities in Arizona made the cut.  

“While our AAR network serves as a resource to those seeking a reputable auto repair facility, our Tops Shop award recognizes the best facilities in that network,” said Don Nunnari, vice president of membership products and services for AAA Arizona. “These shops exceed AAA’s stringent standards when it comes to professionalism, integrity, customer service and community involvement.”

To be considered for the Top Shop designation, facilities must first be a part of AAA’s AAR network, which is comprised of more than 150 auto repair and auto body facilities across the state. These facilities must adhere to more than 20 standards established by the auto club, including:

• Annual inspection by AAA representatives.
  
  
• Staff an Automotive Service Excellence (ASE) certified technician or equivalent for each area of service offered.
  
  
• Guarantee effectiveness of repairs, parts, labor or components for a minimum of 12 months or 12,000 miles.
  
  
• Accept the final decision of AAA in resolving complaints concerning service to members’ vehicles.

In addition, Top Shops must also:

• Maintain customer surveys with at least a 90 percent approval rating.
  
  
• Remain actively involved in the community through service groups and charities.
  
  
• Uphold an exemplary business reputation.

A chart of this year’s winners is below. The number next to the auto repair or auto body’s name indicates the consecutive years the facility has earned a AAA Top Shop award.

AAA Arizona’s 2010 Top Shop award recipients were honored and presented with a plaque at a luncheon at the Pointe Hilton Tapatio Cliffs Resort in Phoenix on June 23.

AAA Arizona, the Arizona affiliate of AAA, provides automotive, insurance and auto travel services to nearly 800,000 Arizona members.  Annually, AAA’s Emergency Road Service responds to more than 450,000 calls for help on the streets and highways of the state as well as providing insurance, travel, and financial services to AAA members and motorists.  Since its founding in 1927, AAA Arizona has been a leading advocate for the safety and security of all travelers.  In 2008, AAA was ranked the No. 1 “socially responsible” brand by Landor’s BrandAsset® Valuator.