Brian, Just a quick note to, once again, let you know how much I appreciate the excellent service you rendered to me recently with the purchase of my 2008 CADILLAC CTS! I love it, it is exactly what I wanted. I keep wanting to go out in my garage and HUG MY ‘NEW’ CAR! You were professional all the way through and guess what? YOU KNEW WHAT YOU WERE DOING! You kept me posted so that I knew your progress & assured me that my “dream” car was “just around the corner”. You made sure that the “Caddy” had the “bells and whistles” that would make me proud and within my price range. I told you that I had wanted a Cadillac for the last 25 years of my life and that I was now 75 years young and felt I now deserved/earned one, so you went off and found me the car of my dreams! THANK YOU, BRIAN. Words cannot adequately express my true feelings of thanks. I will be forever grateful to you, Brian! I will tell all of my friends about AAA Car Buying and about you. Many of them have “bucket lists” similar to mine, who knows? Take care of yourself, Brian and if you’re ever driving on Bell Road, you may see me riding in my “new” Black Cadillac! THANKS AGAIN! Verna - Verna A.
As I'm a very busy professional and mom, I don't often take the time to comment on personal experiences based on purchases etc. However, as I know they do matter a great deal I wanted to be sure to take time out of my day today and send well deserved kudos your way for Paul. Simply, I have never had an easier car buying experience in my life! After becoming a mom, and having a small child who was sure to wreak havoc on any car dealership, I knew my stress level would not tolerate a "day at the dealership". So, we investigated the AAA Car Buying program and we were more than pleased with the results. Paul was flexible with my schedule from the moment of the first meeting, all the way up to the delivery of the car. He was attentive to our needs and wants, quick, simple and NOT pushy. Everything a car buying experience should be, but nobody gets when visiting a dealership. We were able to maintain our sanity, and get into a great new car deal. I don't think I'll ever buy a car through a dealer again. Please be sure to do whatever necessary to keep Paul happily employed so that we may use his services again for our next purchase. He was an A+! - Emily B.
Mr. Shultz, I would like to thank you and AAA's Car Buying service for helping us to find our first car. I would especially like to recognize the hard work of Paul Leeman, our car buying consultant, who worked long and hard to find us a really great vehicle. My husband is active duty military and we have been stationed in Japan for the last 3 years. Our move this month marks some major changes as we start to set up our first home together in the US. Paul worked with us ahead of our move by email and phone and was very understanding of the challenges we faced in trying to line up a car for our arrival home. Paul found us an amazing 2010 Toyota Tacoma and throughout the whole purchasing process, we were confident in the information and advice that he gave us. My husband, who was initially reluctant to try a car buying service, was impressed throughout by the quality of the options Paul found, the ease of the paperwork (he was very excited not to have to go to the MVD!), and the final price of the truck. This is the 4th used car that Paul has helped my family to find and purchase, and we have always been happy with the vehicles and how easy Paul is to work with. We will be happy to recommend him to friends in the future, and hope you know how lucky the AAA team is to have him. Thank you for putting together such a great program! - Alyssa M.
Hi Mr. Shultz, I wanted to send you a short note about how happy and pleased I was with Paul Leeman. The last new car I bought was in 1997. The only thing I remember about that purchase was being at the dealership all day. I spoke with Paul on the phone on a Wednesday, let him know what I was looking for, made an appointment to see him on Monday. I walked in on Monday spoke with Paul, completed a few forms, test drove a Honda Accord, which all took less then 30 minutes. On Friday I drove home in my new 2013 Honda Accord LX! The whole process must have taken 1 hour, if that. Paul was great through the whole process.. Needless to say, it was one of the best experiences I have ever had! I've been talking to everyone about using AAA Car Buying when they're ready to buy a new or used car. Thanks Again. P.S. I just love my new Honda Accord LX!!! - Sonja A.
Mr. Shultz, I wanted to let you know what a pleasure it was to buy my new "used" car with Paul Leeman! I have used the AAA Car Buying service in the past to purchase a total of 3 used vehicles. I had such a wonderful experience with AAA and Luther Germundson with those purchases that my first choice for another used vehicle was to go back to AAA! I have been a member of AAA since 1973. When I contacted AAA and spoke with Paul, he was very helpful, friendly, courteous, and very knowledgeable regarding what was available related to the type of car that I wanted. He asked questions about the type of car that I wanted, and evaluated my trade (a 1999 Ford Taurus purchased from AAA in 2000). I have been very happy with my Taurus, which had 11,000 miles when I purchased it in 2000 and now was just shy of 140,000 miles. I had informed Paul that I needed to do some test drives on the cars that I was interested in purchasing on the recommendation from my long time car mechanic--Honda Accord, Toyota Camry, and Nissan Altima. Paul and I were able to schedule a time (President's Day) so that I could go to your warehouse and do the test drives including the Hyundai Sonata, which Paul had mentioned. I contacted my mechanic regarding this car and did some research on my own regarding the Hyundai Sonata prior to going down to the warehouse. Paul had asked whether I had considered that car because it had a good rating and compared with the other vehicles on my "wish list." Paul had stated that several people had purchased this car and were very happy with it. When my sister, Karen, and I arrived at the warehouse, several of the cars that I was interested in were in inventory including a Hyundai Sonata. I drove the 2011 Hyundai Sonata first and really liked it. It was even in the preferred color or lack of color - white. Then I drove a Nissan Altima, Toyota Camry, and lastly a Honda Accord Crosstour. Paul was very helpful in getting these cars out of the warehouse, helping with my seat adjustment, explaining the features of each car, and answered any questions that Karen and I had regarding each car. He was also very intuitive as to how I was reacting about the particular car I was driving, its feel, and whether I was fidgety in the driver's seat (more or less) in the cars. He would take one car back to the warehouse, back it in, get another car, and so on. I decided after driving all four cars that I wanted to drive the Hyundai Sonata again because I felt comfortable in the car and thought it really drove better than the other three. After driving the Hyundai Sonata again, Karen and I discussed the features and feel of the car, and decided that was the car that I wanted to purchase. I informed Paul about my decision to purchase the Hyundai, shook hands, and made arrangements to pick up the car at the Greenway Road AAA office on Tuesday, 2/19. When Karen and I arrived at the Greenway Road AAA, the car was was already there and waiting for me! The paperwork was a breeze, and Paul was even able to get a duplicate title for my Taurus because I couldn't find it at home. Paul explained all the paperwork, gave me my copies and the owner's manual, took off my "vanity" plates from the Taurus, and transferred my floor mats to the new car. he also explained the extended warranty and Lojack. I have always thought AAA Car Buying Service was the way to purchase any car and have recommended the service to friends because you don't have to deal with a dealer and pushy, aggressive salespeople. I had the same wonderful experience with Paul and will continue to recommend Paul and AAA Car Buying Service! When we are ready to get a new "used" car for Karen, Paul will be the first one I call. - Linda K.
All of your staff was so very helpful in helping us rent a car and giving us Brian Wright's car to help us find a replacement car. He came to our home to consult with us, showed us cars in our price range with a test drive and he delivered the car to our home and had all the paperwork ready to sign. He was a joy to work with! Very efficient, honest and helpful. We would use only him again to search for a car and would recommend him to anyone needing a new or used car. The two days we tried on our own was a waste of time. He is the only way to go to make the process painless & even enjoyable. Thanks to all of you at the Northsight office, you are "awesome!" - Carol & Ron W.
Thank you for your assistance in helping me obtain my new car quickly. I know how hard you strive to satisfy customers and it is greatly appreciated. Gerry Wilson does a wonderful job of meeting clients where they are and filling their needs. He has a wonderful personality and sense of humor that makes for a very pleasant transaction. There was never a push to get me to buy more than I could afford which shows great respect for your clients. It was a very smooth transaction. This is the second time I have obtained a car through your buying service and do recommend it to my friends and family. I have spent the afternoon driving and getting to know my new car and could not be happier. Thank you for all of your assistance, I know you had your hands all over this one! Wishing you God's Peace & Much Happiness. - Evelyn
I just wanted to drop a note and say how happy we were with the service we received from Paul yet again. Paul has assisted us in purchasing our last three vehicles and every time he has been extremely helpful. With our latest purchase it was literally three phone calls; one to establish the vehicle and options we wanted, one to verify those details once he'd found the vehicle and one to set up the appointment to sign the paperwork. That appointment was done in just under an hour including all the paperwork and a quick primer on the features of the vehicle. He'd already preset much of the settings to ensure we'd be ready to go right out of the parking lot. While there is always a certain amount of stress with such a large purchase Paul and the AAA car buying service certainly do their part to reduce it as much as possible. - Steven & Diane G.
Hello Mr. Shultz: Last week I purchased a new vehicle through AAA with the help of Michael Willand. This was my first experience with AAA and I wanted to let you know what a wonderful experience it was thanks to Mr. Willand. I have purchased many vehicles over the years and this was by far the best. He was extremely helpful, informative, patient, understanding, considerate and such a pleasure to work with. Not only will I purchase my next vehicle through him but I will refer all of my family & friends to him as well. I must say Michael is truly a vital part of the success of AAA with the effective use of his skills, competence and knowledge. - Angie M.
Sir, Based on a recommendation from a friend, this week I purchased a new Honda Accord through your buying service. Your representative, Oscar Alvarado, went out of his way to assure that the experience was positive in every way. I feel that I was provided with: 1. A very competitive price for the vehicle 2. Top dollar for my trade-in. 3. Lower fees for services rendered 4. Lower tax for the purchase 5. Personal service that made me feel that Oscar was genuinely interested in what was best for me in the transaction. I have never found any dealer that has provided me anywhere near this attention to my wants and needs. Typically buying through a traditional dealer has been a thoroughly frustrating ordeal leaving one feeling that they have been taken advantage of. I would gladly use this service for any future purchase and heartily recommend it to any of my acquaintances. - Tom V.